Refund & Return Policy

1. Cancelling an Order

If you wish to cancel a purchase or sale order, please contact ClickZone at
support@clickzone.in.
Cancellation requests cannot be accepted once the shipment has entered transit.

2. Replacement Terms for Pre-Owned Products

Eligible pre-owned products are covered by a replacement period of 24 hours to 7 days, depending on the product, and replacements are available only for verified functionality-related problems.

For identification and replacement purposes, every eligible pre-owned product carries a ClickZone logo stamp. This stamp must remain intact for the replacement policy to apply.

A replacement request will not be accepted if the ClickZone logo stamp has been removed, damaged, altered, or tampered with.

Normal cosmetic wear or physical-condition concerns are not covered under replacement. Customers who require additional confirmation of the product's condition may request live photographs before placing an order.

Replacement Procedure

If a customer reports that a product is not functioning, ClickZone may arrange a return pickup. After the product is received, it will be inspected and tested by our team.

• If the reported fault is confirmed and the product has no physical damage, an eligible replacement will be provided without additional shipping charges.
• If testing confirms that the product is working properly or the reported issue is not found, the product will be sent back to the customer and applicable return shipping charges will be payable by the customer.

3. Warranty for Pre-Owned Hardware

Warranty coverage depends on the individual product and may be 24 Hours, 7 Days, 1 Month, or up to 1 Year from the date of delivery.

Any issue covered under the applicable warranty must be reported within the stated warranty period in order to begin the servicing or replacement process.

The warranty will become invalid if the product has physical damage, has been opened or repaired by an unauthorized person, or if the warranty seal or ClickZone logo stamp has been removed or tampered with.

4. Warranty for Brand-New Hardware

Brand-new hardware products are covered by the manufacturer's warranty where applicable. Customers must contact the authorized service center specified in the relevant product description to make a warranty claim.

5. Refund Terms

Refund Processing & Payment Method:
Approved refunds will be processed within 7 working days and will normally be sent back through the original online payment method used to place the order.

Cancellation & Delivery Conditions:

• When an order is cancelled after it has already been shipped, any deposit paid toward the order will be non-refundable.
• If the complete order amount has been paid and the customer refuses or declines delivery of the parcel, the applicable shipping and return charges will be deducted before the remaining refund is processed.

6. Unboxing Video Requirement

For protection against transit-related issues, customers are required to record a clear and continuous unboxing video before opening the parcel.

The video should clearly show the following:

• The AWB or shipment tracking number visible on the package.
• All sides and corners of the sealed parcel before it is opened.

Important:
If a valid unboxing video is not available, ClickZone may not be able to accept responsibility for transit damage, missing items, or delivery of an incorrect product.